> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-and-disarm-alarms.md). # Arm and Disarm Alarms Check out the following tutorial video and guide below for information on how to arm and disarm your Solink alarm system. {% embed url="" %} ## Change the Alarm State {% tabs %} {% tab title="Web" %} You can manually arm or disarm the alarm system from the **Alarms** page > **Alarm Configurations**. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-3d28ca16ac4c579651071bb24cc10792ebae0447%2Fcdb7fb14799ea70f.jpg?alt=media) {% endtab %} {% tab title="Mobile" %} On the **Alarms** page, tap a location. The **States** panel allows you to change how alarms behave at this location: * **Turn Off**: Alarms are disabled until you change them back. * **Disarm**: Temporarily disarm the alarm system until a chosen time, then return to schedule. * **Use Schedule**: Follow the configured weekly schedule. * **Arm**: Arm the alarm system until a chosen time, then return to schedule. * **Monitor 24/7**: Arm the alarm system at all times until you change it. Confirmations appear before state changes take effect. You can cancel a temporary override to return to the configured state. **Note**: If alarm setup is incomplete, the **States** tab may be hidden until you fully configure the alarm. {% endtab %} {% endtabs %} The web platform and the mobile app use different names for some options. The table shows the matching names: | Web platform | Mobile app | | ----------------------------- | ---------------- | | **Arm Indefinitely (24/7)** | **Monitor 24/7** | | **Disarm Indefinitely (Off)** | **Turn Off** | | **Arm** (temporarily) | **Arm** | | **Disarm** (temporarily) | **Disarm** | | **Schedule** | **Use Schedule** | *** ## Arm/Disarm Indefinitely The **Arm Indefinitely (24/7)** and **Disarm Indefinitely (Off)** buttons allow you to arm or disarm the alarm system for as long as you wish. **Note:** Selecting either of these buttons overrides the alarm schedule. To re-enable the alarm schedule, you must select either the **Schedule**, **Disarm** Temporarily or **Arm** Temporarily buttons. ### Arm Indefinitely Select this button to arm the alarm system. The alarm system remains armed until you disarm it manually or select the **Schedule** button to follow the alarm schedule. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-b61763d50feb74014fb887082889fed7912c7a69%2F3f9f3ba8b9e15c3a.jpg?alt=media) **Note:** The **Arm Indefinitely (24/7)** option may not be available to all users. If it is unavailable to you and you would like to learn more, [please contact our Support team](https://solink.com/contact-us/). ### Disarm Indefinitely Select this button to disarm the alarm system. The alarm system remains disarmed until you arm it manually or select the **Schedule** button to follow the alarm schedule. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-c2cf017925dc0715d9699e8f58acaa2e2ab01174%2F13938e58501f2153.jpg?alt=media) **Note**: If you would like to prevent some users from disarming the system indefinitely, our team can configure a permission to disable access. [Please contact our Support team](https://solink.com/contact-us/) for assistance. *** ## Arm/Disarm Temporarily The **Disarm** Temporarily and **Arm** Temporarily buttons allow you to temporarily disarm or arm the system until the next alarm schedule function takes effect. **Note**: If you have temporarily armed the alarm system, the temporary arm takes priority and any [scheduled exceptions](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-schedule-exceptions.md) are ignored. You must resume the alarm schedule or wait for the temporary arm to finish to ensure alarm schedule exceptions are followed. ### Arm Temporarily Select the **Arm** button to override the alarm schedule and immediately arm the alarm system. The system remains armed until the alarm schedule is expected to disarm the system again. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-5784389f81a6766d375337cbcab68cd69f1fe30e%2F88e19a97b1261f6e.jpg?alt=media) ### Disarm Temporarily Select the **Disarm** button to override the alarm schedule and immediately disarm the alarm system. The system remains disarmed until the alarm schedule is expected to arm the system again. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-31961176ba2a87fc0513d78071a7e0158bbaf32b%2F35d7f5f6d5fa642a.jpg?alt=media) *** ## Alarm Schedule: Arming and Disarming Select the **Schedule** button to immediately follow or resume the alarm schedule. Please note that you must have an [alarm schedule](/docs/protect-your-locations-with-alarms/alarm-setup.md) first. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-2d975916d8f5fbfa27b622e975d786f53abe131a%2F16b0ec0d06abc60f.jpg?alt=media) *** ## Arm/Disarm Methods You can arm and disarm alarms in several ways. Some methods work before an alarm triggers. Others disarm an alarm after it triggers. The table lists each method: | Method | When to use it | How it works | More information | | ------------------------ | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Solink mobile app** | Before an alarm triggers | Arm or disarm from your phone. You can disarm temporarily (for example, during an overnight delivery) or indefinitely (for example, before you close a location). You need mobile app alarm permissions. | See [Change the Alarm State](#change-the-alarm-state) and select the **Mobile** tab. To get mobile app alarm permissions, [contact Support](https://solink.com/contact-us/). | | **Alarm tablet** | Before an alarm triggers | If you have a Solink alarm tablet, arm and disarm the alarm system from the tablet. | [Arm and Disarm (Alarm Tablet)](/docs/protect-your-locations-with-alarms/video-alarm-tablet/arm-and-disarm-video-alarm-tablet.md) | | **Alarm-only user** | Before an alarm triggers | Give a person access to arm and disarm only. The person cannot watch live video, clips, or use other parts of Solink. | To set up an alarm-only user, [contact Support](https://solink.com/contact-us/). | | **Telephone line** | Before an alarm triggers | Arm and disarm with an on-site phone, like a PIN pad. When an alarm triggers, Solink calls the phone. Anyone who answers can enter a PIN to disarm for a set time, for example 30 minutes. If no one enters a PIN within 90 seconds, or someone enters an incorrect PIN twice, Solink sends the alarm to the monitoring partner for video verification. | [Arm / Disarm PIN](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-disarm-pin.md) | | **Scheduled exceptions** | Before an alarm triggers | Disarm for a period outside the alarm schedule, for example for holidays or deliveries. You can disarm all alarm cameras or only some, for example the delivery door but not the cash office camera. An exception can repeat or occur once. | [Alarm Schedule Exceptions](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-schedule-exceptions.md) | | **Alarm event card** | After an alarm triggers | Open the alarm from **Recent Alarm Events** on the **Alarms** tab. Disarm it and choose how long, for example 30 minutes. | [Temporarily Disarm an Open Alarm](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/manage-open-alarms.md#temporarily-disarm-an-open-alarm) | | **Monitoring agent** | After an alarm triggers | When a monitoring agent contacts your alarm contacts by SMS or phone, a contact can ask the agent to disarm the alarm. For example: "There is a delivery for the next 2 hours. Please disarm for 2 hours." This method is available only with Professionally Monitored Video Alarms. | [Professionally Monitored Video Alarms](/docs/protect-your-locations-with-alarms/professionally-monitored-video-alarms/professionally-monitored-video-alarms-overview.md) | *** ## How to See Who Armed/Disarmed an Alarm When an alarm is armed and/or disarmed, Solink creates an event on the Events page with information regarding when the alarm was armed/disarmed, who armed/disarmed it, etc. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-b4870102005a155c3c483869565135fe9bc51e08%2Fc56e24016c606b7c.png?alt=media) You can access these events via the **Events** page > **Audit** tab: ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-f888de209cfcf25774d10b9bf99b49d76d5c5ee1%2Fd915f6836245e9b4.png?alt=media) See [Alarm Audit Events](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-audit-events.md) for more information. --- # Agent Instructions This documentation is published with GitBook. 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